1. Extra Payment, which would allow them to pay in smaller monthly payments, by adding one additional payment. It would work for clients who are more budget sensitive than time sensitive.
2. Increase of Plan, which would allow those with more urgency to file sooner as their account would be paid in full sooner.
3. Pay off Balance with Discount, which would allow clients to pay in “full” but with a 20% PIF incentive.

Here was my response:
Actually, I would reverse this order. If they can’t pay in full, we’d say, “No worries. Let’s increase your payment each month.” If they can’t do that, then we’d offer to do a one time extra payment.

Note: But this also changes depending on the client. If they are planning to pay off anyway then do it faster w no discount driving home the benefit of filing sooner.

Additionally if it is gorgeous Saturday they go to the beach and do not show.

So I always pray for mild overcast days. Any ideas on how we can avoid the bad show rate on bad weather days?

A:
The best way to handle things like this is with a preemptive strike!

It’s your job to know ahead of time what the forecast is for the appointment day. Since you should only be booking 48 hours out that information should be easy to find.

When you know the forecast calls for rain (or a perfectly sunny day) mention this in the appointment confirmation conversation, like this …

“I know we are expected to get rain that day. Don’t let it prevent you from walking through the door and making a change. Nothing changes in your life until you walk through our doors so you need to make that happen even if there’s a monsoon!”

If the weather is expected to be beautiful …

“I know the forecast calls for a beautiful beach day on Tuesday. Don’t let it prevent you from walking through the door and making a change. Just imagine how much more enjoyable a beach day will be without this debt hanging over your head. Nothing changes in your life until you walk through our doors so you need to make that happen no matter what!”

Just preemptively mentioning this to your prospects can go a long way toward warding off no shows. They’ll know that weather isn’t an acceptable excuse for not showing up for their appointment.

From Client:
Not complaining just asking.

Just saw person where the only debt is 230,000 in back child support. He is 61 and living on SS Disability. Nothing I can do. He says he told Robert what the issue was and was told to come in anyway.

With that said I have complete faith in you and if you tell me this is the way to do it and just deal with then I will.

My candid response:
Let me say this is a day ole dilemma or whatever that saying is!

It IS important that when these ICs do come in we give them some (free) help or direction to better their situation so they feel like they got something and so they refer people we can help and so that when their low or wrong type of debt increases to something we can help they remember us. This will help reduce their annoyance and help us make money down the road.

From Client:
Not complaining just asking.

Just saw person where the only debt is 230,000 in back child support. He is 61 and living on SS Disability. Nothing I can do. He says he told Robert what the issue was and was told to come in anyway.

With that said I have complete faith in you and if you tell me this is the way to do it and just deal with then I will.

My candid response:
Let me say this is a day ole dilemma or whatever that saying is!

It IS important that when these ICs do come in we give them some (free) help or direction to better their situation so they feel like they got something and so they refer people we can help and so that when their low or wrong type of debt increases to something we can help they remember us. This will help reduce their annoyance and help us make money down the road.

From Client:
Not complaining just asking.

Just saw person where the only debt is 230,000 in back child support. He is 61 and living on SS Disability. Nothing I can do. He says he told Robert what the issue was and was told to come in anyway.

With that said I have complete faith in you and if you tell me this is the way to do it and just deal with then I will.

My candid response:
Let me say this is a day ole dilemma or whatever that saying is!

It IS important that when these ICs do come in we give them some (free) help or direction to better their situation so they feel like they got something and so they refer people we can help and so that when their low or wrong type of debt increases to something we can help they remember us. This will help reduce their annoyance and help us make money down the road.